How can we help?

Here you will find everything you need to get started with the Digital Customer Platform (DCP). Our Help Center offers you comprehensive instructions on navigation, app installation and the basic functions of the DCP.

Discover step-by-step instructions, valuable tips and quick solutions to make the most of your digital customer platform.

The content is clearly structured so that you can find exactly the answers you need - without any complications.

In the “Assets” section, you will find everything you need to know about your machines and their digital representation.

Find out more about the overview and detail pages of your assets, 3D models and interactive hotspots as well as dashboards for your machine data.

Explore real-time data and many other functions that help you keep track of your machines at all times and make informed decisions.

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Discover how you can make full use of your machine gateways in the Digital Customer Platform!

Here you will find our instructions that will guide you from the initial overview of your gateways to detailed insights into the configuration - easy to understand and directly implementable.

Find out how you can set up and use everything optimally to efficiently control the data flow of your machines.

Discover how you can optimally manage and customize your accounts!

In the “Accounts” section, you will find everything you need to know about inviting and managing members, assigning roles and authorizations and customizing the account design. Use these functions to tailor your digital platform perfectly to your team.

Learn step-by-step how to set up user rights, create sub-accounts and customize your account environment. Maximum control and flexibility for dynamic collaboration!

Creating tickets, requesting features and keeping an overview of all ticket requests and status.

All in one place within the feedback center.

Seamless support via video calls, screen sharing and other digital functions. How to improve your customer satisfaction regardless of location and time.

Automatic translations with manual review options. Fast and efficient for the complete translation of your digital customer platform.

Comprehensive overview of user accounts.

How to manage personal data and customize your notification settings.

This section gives an overview how to interact with the Autonoma ecosystem through a programmatic interface.